In this privacy statement, we inform you about how we collect and process personal data when you visit our website at www.copebit.ch (“website”) or social media pages, contact us or use our services.
Person in charge of data processing
If you have any questions or if you wish to exercise your data protection rights, please contact us at email@example.com or write to: copebit AG, Datenschutz, Kastenberg 11, 9312 Häggenschwil.
Personal Data Processed in the Course of Communication and Service Provision
We collect the information you provide to us
- when you contact us (via contact form, chat service, email, or phone),
- when you order our services,
- when you register as a user on the support portal, or
- when you apply for a job with us.
This includes general personal information, such as name and contact information, and, if applicable, information about your position or role with the organization on whose behalf you are contacting us.
If you are a sole proprietorship ordering fee-based services, we also request your preferred payment method and billing address (for legal entities, such financial information is considered non-personal information). If you apply for a job with us, we collect your resume and other information about your qualifications that you submit to us as part of your application file.
We also process personal data that we receive from third parties. This regularly includes personal data that we receive in correspondence or meetings with customers, suppliers or other business partners, e.g., your name and details of your employment with the relevant customer, supplier or business partner.
Provision and Use of our Website and Support Portal
Use for information
You can find out about copebit and our range of services on our website without telling us who you are.
As with any connection to a web server, the server on which we have the website provided automatically logs and stores certain technical data for a short time. This includes the IP address and operating system of your device, the date and time of use, and the type of browser you use to access the website.
Use of our support portal
We operate a support portal with a ticketing system to handle support requests from our customers. For the support portal, we use the support tool “Freshdesk” from the provider Freshworks. This external service provider makes the support portal available to us on a Freshworks server in the EEA.
When you register as a user on the support portal, you provide us or our external service provider Freshworks with your first name, surname, and email address. Alternatively, you have the option of logging in using sign-in services from Google (Gmail) or Facebook (Facebook Connect). If you choose this type of login, the sign-in services will authenticate your identity and transmit your first name, last name, and email address to us or to our external service provider Freshworks. Please also refer to the data protection declarations of the provider of the respective sign-in service.
We use web analysis services (currently Google Analytics) to evaluate the use of the website and to obtain information for its optimization. The web analytics service we use collects and stores user data using cookies. Before they are transmitted to a server outside Switzerland/EU/EEA, the requesting IP addresses are shortened.
Wir verwenden Werbetechnologien von Google (Google Ads). Damit können wir Nutzer unserer Website beim Besuch anderer Websites (oder in Apps) mit für sie relevanter Werbung ansprechen. Die Werbemittel werden auf den von Ihnen besuchten Websites basierend auf einer Analyse Ihrer vorgängigen Nutzung unserer Website angezeigt. Hierfür setzen die Anbieterinnen der Werbetechnologien beim Besuch unserer Website Cookies.
Resources from external websites
We include content and technical resources from external servers on our website to show you the location of our office. The content from external servers is information about our office location (with Google Maps) and video content (embedded with YouTube). Technical resources (reCAPTCHA) we use to improve the performance and security of the website. When retrieving these resources, the operator of the external servers learns your IP address and/or certain marginal data that are necessary for the use of the servers of the external operator.
Use of our Social Media Pages
On our company pages in social media, you will find posts on current developments at copebit as well as on our range of services.
The social media providers collect and analyze usage data such as the number of visitors and demographic information about the visitors to our social media pages. We receive evaluations from the social media providers based on this data. These contain only aggregated or otherwise sufficiently anonymized data. Only the respective provider can identify you based on the usage data collected. Therefore, please observe the data protection information of the respective provider.
Use and Optimization of our Newsletter
If you are interested in our newsletter, we collect the information you provide to us. This includes general personal data such as first name, last name, and email address.
We use analytics services to measure and analyze the use of our newsletter. The analysis services collect and analyze usage data such as the number of newsletter recipients who have opened the newsletter or clicked on certain articles. We receive evaluations based on this data. These allow us to optimize our newsletter and provide you with content that interests you.
You can inform us at any time that you do not wish to receive our newsletter in the future. To do so, please use the unsubscribe link at the end of the newsletter.
For What Purposes We Process Your Personal Data
We process your personal data primarily to inform you about our range of services and to provide, document, and invoice our services in accordance with our contractual and legal obligations.
In addition, we process your personal data for the following purposes:
- Responding to your inquiries and communicating with you
- Provision of the support portal
- Provision of the website
- Analysis and optimization of the use of the website and the support portal
- Marketing and advertising
- Optimization of our posts on our company pages in social media
- Providing information about new copebit developments and new services
- Ensuring security
- Fulfillment of legal obligations
- Enforcement of legal claims
We have a legitimate interest in the processing of your personal data corresponding to the aforementioned purposes. Some processing is also necessary so that we can fulfill our contractual obligations to you or our legal obligations (e.g., retention obligations).
How We Store and Protect Your Personal Data
In the interest of the integrity and confidentiality of personal data, we take appropriate technical and organizational measures. We implement access controls in accordance with our risk assessment as well as procedures for regular review, assessment, and evaluation of the effectiveness of the measures.
To Whom We Disclose Your Personal Data
- External service providers
- Suppliers and other business partners
- Authorities and courts (if applicable)
Place of Processing
We store and process your personal data primarily in Switzerland and the EU. However, we may also disclose your personal data to recipients in countries outside Switzerland or the EU (worldwide, in particular the USA).
We disclose data to countries without adequate data protection on the basis of standard data protection clauses or legal exceptions (e.g., necessity for contract performance).
Your Rights in Relation to Your Personal Data
You have the following rights in relation to personal data concerning you:
- The right to obtain information about what personal data we store about you and how we process it,
- The right to receive or transfer a copy of your personal data in a commonly used format,
- The right to have your personal data corrected,
- The right to have your personal data deleted, and
- The right to object to the processing of your personal data
Please note that legal requirements and exceptions apply to these rights. To the extent permitted by law, we may refuse your request to exercise these rights. You also have the right to lodge a complaint with the Federal Data Protection and Information Commissioner (FDPIC).